Frequently Asked Questions
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Devices & Accessories
What is vFit?
vFit is the world’s first non-hormonal, non-invasive intimate wellness solutions that use a patented combination of low level light, gentle heat, and sonic technology to encourage blood flow, which aids natural hydration, and help you improve moisture, sensation, pleasure, and intimacy, all from the privacy of your home.
How do I use vFit?
Getting started is easy! First, be sure to charge your device for at least 24 hours before first use. We recommend you use a clear, water-based gel to help with insertion of the device. Apply a desired amount of gel – a dime-sized amount is a good starting point. (We created our Photonic Gel for use with vFit.) Next, turn on your vFit by pressing the power button. Choose your light mode and press the button to get started. Then lie back, relax, and know you're improving your intimate wellness. For more information on how to use vFit, check out ourvideo tutorial.
What size is vFit?
The width of the device tip is 1 inch and the light window is approximately 1.5 inches, with a circumference of 4 inches. Our recommendation is to insert vFit approximately 4 inches into the vagina so the light window is completely inside the vaginal canal.
What if I can’t fully insert the device right away?
If you haven’t been sexually active in years, your body may need time to adjust. This is completely normal—go slow and be patient with yourself. Some women may need to start with partial insertion. Full insertion may take several sessions or even weeks. Progress happens gradually, and every bit counts. While optimal results come when the device is fully inserted, that may not happen immediately. Your comfort and progress matter more than speed.
To make insertion more comfortable, use lots of Photonic Gel, go slowly, and choose a position that allows your body to relax (like lying on your back or side). Deep breathing helps too (really). If you feel apprehensive initially, especially after long periods without intimacy, please know that with continued use and patience, insertion becomes easier and more comfortable over time.
If your body needs extra time, that’s completely okay. You can even use a small vaginal dilator first to help your muscles relax and gradually increase comfort before inserting vFit fully.
We believe you will be so pleased with the results and your intimate health thanks you for your efforts.
Is the vFit device made with silicone?
Yes, the vFit device is made with medical-grade silicone. If you have a silicone sensitivity, we do not recommend using vFit.
How often should I use vFit?
We recommend using vFit 3x per week, or approximately every other day. Take your time, starting with the 6 minute session time and slowly ramping up to 8 minutes, then 10 minutes. Ramp up time may be slower or faster, depending on how quickly your body is comfortable with the heat and vibration.
How long should I use vFit?
We recommend using vFit 3x per week, or approximately every other day, for 60 days. After that, we recommend a maintenance program using vFit 1x or 2x per week. This will help maintain your results. See below for our recommended maintenance protocol.
Can I use vFit during my menstrual cycle?
Yes, vFit is safe to use during menstruation. We leave the decision to use vFit during one’s menstrual cycle to the discretion of each individual user. Continue to use if you are comfortable doing so or take the week off if you prefer.
Can I have sexual intercourse after using vFit?
Yes, it’s okay to have sexual intercourse after using vFit.
Can I use estrogen cream with vFit?
Yes, our recommendation is to use vFit on alternating days from your estrogen cream application days.
How do I charge vFit?
Your device comes with a USB-C charging cable. To charge your device, plug one end of the cable into the charging port at the end of the device.
Plug the other end of the cable into any universal USB-C certified power source. You can use any power cube which plugs into a standard electrical outlet, such as your phone charger.
When plugged in, your device will detect power and vibrate 2 times. The center red light will illuminate, letting you know your device is charging. Once fully charged, the red indicator light will turn solid green.
Can I use a different USB cable to charge my device?
No—please use only an official Joylux charging cable to charge your Joylux device. Using third-party cables may cause harm to your device or adversely affect its operation. Joylux warranties do not cover damage caused from the use of third-party charging cables.
How do I clean vFit?
Using a soft, non-abrasive cloth, gently clean vFit with warm water and antibacterial soap prior to first use and after each subsequent use. Rinse vFit thoroughly to ensure all soap residue is removed. Let vFit air dry and store in a cool, dry location protected from dirt or dust.
Don’t immerse your vFit in water or place in a dishwasher, sterilizer, or autoclave. Don’t use cleaning solutions which may damage your vFit and its electronics or allow the electronic controls and charging port to get wet.
What is Photonic Gel?
Photonic Gel is a premium, ultra-concentrated, water-based lubricant that is infused with hyaluronic acid and aloe to help moisturize. Our gel is formulated specifically to address dryness and will enhance the performance and comfort of your vFit.
What is the return policy for vFit devices?
We’re able to accept returns for a refund as long as the silver security seal on the box of the vFit device is intact and unopened within 60-days of purchase.
Due to the intimate nature of the device, we are unable to accept opened products for a return/ refund. For questions about product returns or refunds, please contact us.
What is the Joylux app and where can I download it?
From controlling your vFit device and tracking progress, to monitoring your unique symptoms and learning about what your body is going through, the Joylux app makes improving vaginal wellness and managing menopause a lot easier.
The Joylux app is available in the United States on the Apple App Store or Google Play Store.
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HER INTIMATE CARE
What is HER Intimate Care?
HER Intimate Care is our Ob-Gyn formulated collection of intimate care products that help you cleanse, hydrate, protect, and ward off unwanted scents for your entire body without putting your V at risk.
How is HER Intimate Care unique?
With vulvar health in mind, our Ob-Gyn formulated luxurious intimate care products are pH balanced with “clean” ingredients that cleanse, hydrate, and freshen from head to toe.
Why can’t I just use soap?
Many skincare products today contain harmful ingredients and have high pH levels (9-10) that can cause dryness, irritation, and discomfort. At a balanced pH of 4.5, we only use gentle ingredients that are safe and healthy for every part of a woman’s body, including the vulva.
What are “clean” ingredients?
Our clean ingredients are balanced, healthy, powerful, effective and nontoxic. They’re free of parabens, propylene glycol, mineral oils, phthalates, petrochemicals, PEG, synthetic dyes, and alcohol.
How do I use the HER Intimate Care products?
HER Intimate Care products are easy and effective to use in your daily self-care routine.
revitalizHER: Apply desired amount to external skin, anywhere that needs intense hydration.
SHEbar: Apply the bar onto wet external intimate skin. Gently lather, massage, and then rinse thoroughly.
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Customer Care
Why doesn’t my discount code work at checkout?
Most Joylux discount codes exclude gift sets, subscription products, Joylux membHERship, and Respin x Joylux products. Codes also can’t be combined with other promotions or applied to past purchases. If your code isn’t working, double-check that you entered it correctly. Still having trouble? Our Customer Care team is happy to help—reach out to us at 844-872-8578 orinfo@joylux.com.
Does vFit have a warranty?
We offer a one-year warranty against manufacturer defect-related problems resulting from normal use of the product. Register your vFit today to activate your warranty.
Not covered under the one-year warranty: damage caused by misuse, abuse, neglect, alterations, or unauthorized repair; normal wear and tear, including chips, scratches, abrasions, discoloration, or fading.
Are online auction and marketplace sites (such as eBay/Groupon) authorized resellers of vFit or Photonic Gel?
No, online auction and marketplace sites (such as eBay and Groupon) are not authorized retailers of vFit or Photonic Gel. If you purchase from an unauthorized institution, our product(s) may be diluted, expired, or counterfeit. They may not be safe to use or perform as tested. Item(s) purchased on online auction and marketplace sites will void the one-year manufacture warranty.
In addition to purchasing on joylux.com, visit any of our authorized resellers to purchase vFit.
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Joylux Shipping Protection
What is Joylux Shipping Protection?
Joylux Shipping Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit.
Purchased Joylux Shipping Protection and looking to file a shipping issue online? File here.
How Does Joylux Shipping Protection Work?
If your protected order ends up lost, damaged, or stolen, Joylux's expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here.
What can I do if my package is lost, stolen, or damaged?
If you placed your order with Joylux Shipping Protection, please file a claim and we'll help take care of your lost, damaged in transit, or stolen packages.
If you did not include any shipping protection in your order, Joylux is not responsible for any lost or stolen items. If you feel as though your package has been lost, please submit a claim with the carrier.
How Does Joylux Process Refunds or Reorders?
Refunds: When refunding an item, we'll cover the subtotal, shipping, and taxes.
Reorders: We will reorder the items, depending on in-stock availability. Unavailable items will be refunded. We will cover the cost of any reorders including shipping, taxes, and Joylux Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
Claims will be reviewed no earlier than 5 calendar days and no later than 30 calendar days from when it was marked delivered.
Stuck In Transit (Lost)
Claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update.
Damaged
Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 30 calendar days from when it was marked delivered.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you checked out your order with Joylux Shipping Protection, you will receive a confirmation email from us with a link to file a shipping issue.
You can also file a shipping issue on our Claims Page.